Cancellations, Returns & Refunds

1.CANCELLATIONS

Orders may not be cancelled by the Customer except with our written agreement, and we reserve the right to make a charge in respect of cancellation. Orders for goods which are made or obtained to the Customer's special requirements may not be cancelled.

To cancel an order please contact your local branch as soon as possible. Contact details are shown on confirmation email sent by us when you placed your order.

2. RETURNS & REFUNDS

2.1 If you have changed your mind and would like to return anything you bought from us, in compliance with the Consumer Contracts Regulations you must notify us in writting within 14 days before returning the goods. After informing us that you wish to return goods you have further 14 days o send your goods back (28 days in total from the day you received your goods).

2.2 When returning goods for a credit, the original invoice/ delivery note must be supplied together with the reason for return.

2.3 Goods must be return to a branch unopened, unused in fully resalable condition at your own expense.

2.4 If the good(s) are not in accordance with above, it is customer's responsibility to collect the good(s) or arrange a courier for collection. We will only hold returned goods for a maximum of 14 days after which items will be disposed of.

2.5 We reserve the right to inspect all returned goods prior to agreeing any refund or product exchange and to make a re-stocking, handling charge or refuse refund on the goods.

2.6 There are few lines which we cannot accept returns on due to hte type of product.

2.7 Any faulty or damaged products must be reported within 3 days of the delivery/ collection date with a photo of the damage and a full description. If the items are visibly damaged on receipt, please sign the carrier's delivery note as 'damaged' or refuse the goods.

2.8 Refunds can only be mad back onto original payment method within 14 days of receiving the goods.